FAQ
Shipping
Currently, we offer international shipping to the following countries: the USA, Mexico, Costa Rica, and Colombia.
Your order may be subjected to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. LashCandy.shop is not responsible for these charges if they are applied and are your responsibility as the customer.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped..
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.